Privacy Policy

Last Updated: 01 Jun 2026

Introduction

The Klean Team ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• Visit our website;
• Complete our Home Cleaning Assessment;
• Complete a Facebook Lead Form
• Request a quotation;
• Book a service;
• Contact us by telephone, email or online form; or
• Otherwise interact with The Klean Team.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

Who We Are

The Klean Team is the data controller responsible for your personal information.

Contact Details

The Klean Team Ltd
11-12 Old Bond Street, Mayfair W1S 4PN

Email: enquiries@kleanteam.co.uk
Telephone: 020 7788 7772 

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

Information We Collect

Information You Provide

We may collect information including:

• Name
• Email address
• Telephone number
• Property address
• Billing information
• Service requirements
• Appointment details
• Communications and correspondence
• Feedback, reviews and survey responses

Home Cleaning Assessment Information

Where you complete our Home Cleaning Assessment, we may collect information relating to:

• Property type
• Property size
• Number of bedrooms and bathrooms
• Areas requiring cleaning
• Property condition
• Preferred cleaning frequency
• Additional service requirements

This information enables us to recommend suitable services and provide estimated pricing.

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website activity and usage data
• Referral sources
• Cookies and tracking information

How We Use Your Information

We use personal information to:

• Respond to enquiries;
• Provide quotations and estimates;
• Arrange and manage appointments;
• Deliver our services;
• Process payments;
• Provide customer support;
• Improve our services and customer experience;
• Maintain internal business records;
• Request reviews and customer feedback;
• Communicate important service information;
• Comply with legal and regulatory obligations.

Where appropriate, we may also use your information to inform you about services that may be relevant to your previous enquiries or bookings.

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to provide a quotation, arrange a booking or deliver services.

Legitimate Interests

Where processing is necessary for the operation and improvement of our business, including:

• Customer service;
• Service improvement;
• Review requests;
• Customer satisfaction surveys;
• Business administration;
• Marketing of relevant services;
• Fraud prevention.

Consent

Where consent is required, including certain marketing activities and optional website cookies.

Legal Obligation

Where processing is required to comply with applicable laws and regulations.

Marketing Communications

We may contact existing or prospective customers regarding:

• Service updates;
• Appointment information;
• Customer feedback requests;
• Review invitations;
• Relevant cleaning services and promotions.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided within emails or by contacting us directly.

Operational and service-related communications may still be sent where necessary.

Reviews and Referrals

Customer satisfaction is important to us.

We may occasionally contact customers following completion of services to request:

• Reviews;
• Testimonials;
• Feedback;
• Referrals.

Participation is entirely voluntary.

Sharing Your Information

We do not sell personal information.

We may share personal information with trusted third-party service providers where necessary to operate our business, including:

• Customer relationship management systems;
• Appointment scheduling platforms;
• Payment processors;
• Email and SMS communication providers;
• Website hosting providers;
• Marketing and advertising platforms;
• Professional advisers;
• Regulatory authorities where legally required.

All third parties are required to process personal information securely and in accordance with applicable data protection laws.

Advertising, Analytics and Tracking Technologies

We use analytics and advertising technologies to better understand how visitors interact with our website and to improve our marketing performance.

These may include:

• Google Analytics;
• Meta (Facebook and Instagram) advertising technologies;
• Conversion tracking tools;
• Website analytics software.

These tools help us measure website performance, improve customer experience and deliver more relevant advertising.

Cookies

Our website uses cookies and similar technologies.

Cookies help us:

• Operate and improve the website;
• Understand visitor behaviour;
• Analyse website performance;
• Measure advertising effectiveness.

You can manage cookie preferences through your browser settings. Where required by law, we will request consent before placing non-essential cookies.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting and operational requirements.

When personal information is no longer required, it will be securely deleted or anonymised.

Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect personal information from:

• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion of personal information;
• Restrict processing;
• Object to processing;
• Withdraw consent;
• Request data portability;
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

International Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are implemented to protect personal information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

Contact Us

For any questions regarding this Privacy Policy or the way we handle personal information, please contact:

The Klean Team

Email: enquiries@kleanteam.co.uk
Telephone: 020 7788 7772
Address: 11-12 Old Bond Street, Mayfair W1S 4PN

Information Commissioner's Office

If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk
Telephone: 0303 123 1113